SHIPPING & DELIVERY TERMS
HOW CAN I TRACK MY ORDER?
An email confirmation would be sent to you after you complete your purchase. When your package is shipped, you will get a shipping confirmation email from us with a tracking number. You can enter the tracking number in the provided carrier website for more information.
HOW LONG DOES THE DELIVERY TAKE?
Since our suppliers come from different parts of the world, international deliveries general takes 7-10 days working time, when it comes to holiday (usually Black Friday and Christmas), the delivery may extend up to 14 days. This is due to the transition between shipping carriers for international orders. Detailed tracking might not be updated daily, please check back on the tracking every few days.
WHAT ARE THE SHIPPING FEES?
Standard delivery are free of shipping. However, if you need a 2-days express delivery, an extra $30 is applied.
Orders that are returned because of an invalid address may incur an additional shipping charge if they are reshipped. After an order has been shown to be delivered to a correct shipping address, we cannot be held responsible for lost of stolen packages.
If an order is returned to us due to invalid/insufficient address, or unclaimed, a reshipping fee of $6 USD would incur.
WHY AM I NOT SEEING A TRACKING UPDATE AFTER I HAVE RECEIVED AN EMAIL THAT SAYS “MY ORDER HAS BEEN SHIPPED”
When you receive the tracking number update via email, your package has already shipped. However, the tracking number only updates the last shipping carrier for final delivery so you are not able to see the first half of the transit process. Your package is currently in transit with the first shipping carrier, and you will see the tracking update when it arrives at a local distribution center of the last shipping carrier.
